SHIPPING & RETURNS POLICY

1- Shipping Countries:

  • United Kingdom
  • GCC: United Arab Emirates, Saudi Arabia, Bahrain, Kuwait, Qatar
  • Lebanon
  • Jordan

Our shipping is free of charge but does not include Customs and Clearance fees.

2- Shipping Time

We need 7 to 10 working days.

3- Weekend Delivery

Sparks By Carla does not offer any delivery on Saturday and Sunday at the moment

4- Shipping Information

You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update with Aramex.  Please keep in mind delivery dates may change due to unforeseen weather conditions, holidays or technical issues within the shipping company.

5- Return & Refund Rules

To be eligible for a return, your item must be unused and in the same condition that you received it, it must also be in the original packaging and we require your original invoice as a proof of purchase, In order to get a refund, the purchase must be sent back to us within 10 days upon receival, for it to be granted. You will be responsible for your own shipping costs for returning your item. All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment.  Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you choose to return your Sparks By Carla product, we are not responsible for lost or returned packages. We recommend that you insure and track your package for the full value of the contents. For more clarifications please contact us at info@sparksbycarla.com

sparksbycarla.com does not offer exchanges.